Refund policy
Last updated: September 12, 2026
Our 60-day money-back guarantee
If your Kedino drawing board is not right for you, contact us within 60 days of receiving it to request a return and a full refund of the amount paid for the returned item.
You may unpack the board and give it a brief trial to check how it works and whether it suits you. This guarantee covers a short assessment, not prolonged or regular use. For a change-of-mind return under this guarantee, the item must otherwise remain in its original condition, with its original packaging and included accessories, without damage, misuse or wear from extended use. Opening the packaging for a brief trial does not by itself make the item ineligible.
How to request a return
Email contact@kedino.com with your order number or other proof of purchase and the item you wish to return. For a damaged or faulty item, describe the problem and include photos if available. We will provide the appropriate return instructions and address. Please contact us before sending anything back; the sender address printed on a parcel may not be the return address.
Return shipping
You pay return shipping for a change-of-mind return. If we sent an incorrect item or the item arrived defective or damaged, we cover the necessary return shipping. Keep proof of postage and consider a tracked service.
Refunds and exchanges
When your return arrives, we will inspect it and email you the outcome. If approved, we will issue the refund to your original payment method within a few days; your bank or payment provider may take additional time to display it. If a refund is refused, we will explain why. Applicable statutory refund deadlines take precedence.
For an item that arrived faulty, damaged or incorrect, contact us so we can arrange an appropriate remedy, including a replacement of the same item or a refund, as applicable. These remedies do not depend on eligibility for a change-of-mind return.
Non-delivery protection
If a logistics problem means your parcel has not arrived 45 days after dispatch, email us to request a full refund of the order. You do not need to open a payment dispute to use this protection. This promise does not require you to wait 45 days where applicable law gives you an earlier cancellation or refund right.
Digital products and other exceptions
Downloaded digital products and gift cards are excluded from our voluntary change-of-mind guarantee. This does not exclude remedies for faulty or misdescribed digital content or any mandatory cancellation right. Where the law requires consent before immediate digital delivery can end a withdrawal right, that exception applies only if the required express consent and acknowledgment were obtained.
Your statutory rights
Our 60-day guarantee is additional to your mandatory consumer rights. It does not limit rights for faulty, unsafe or misdescribed goods, or any withdrawal right available where you live.
If you have a statutory right to withdraw from an online purchase, including the usual 14-day right for eligible EU/EEA purchases, you may notify us of your decision by email or another clear statement within the applicable period. For eligible EU/EEA withdrawals, you normally have a further 14 days after notifying us to send the goods back. We reimburse payments due under the withdrawal rules within 14 days of notification, but may withhold reimbursement until we receive the goods or evidence of return, whichever comes first. Any lawful exception and liability for handling beyond what is necessary to assess the goods follow the applicable rules. The brief-trial and original-packaging conditions above apply to our voluntary guarantee; they do not replace the legal rules on handling goods to establish their nature, characteristics and functioning.
Questions or requests: contact@kedino.com.